Job Opportunity at DCB Commercial Bank PLC, Branch Manager
The Branch Manager will reside at Dodoma Branch and s/he will have the responsibility of overseeing all branch operations as well as successful service delivery in line with the bank's strategic plan. In addition, the branch manager shall have the following responsibilities;
1. Drive the achievement of contacted targets in the branch,
Build, develop and maintain high performing team committed to achieving the agreed targets/budget by obtain a thorough understanding of the business unit's strategy and explain it to team members in such a way that they understand the contribution they have to make.
Lay down strategies for achieving contracted target and communicate to branch staff on monthly basis, review and evaluate the branch performance in accordance with the strategy put in place actions to bridge the gap if any
Rigorously monitor expenditure against approved budgets and put measures in place to address variances. Continuously identify areas for improved efficiency and reduced cost
Lead the branch in identifying and meeting customer needs through selling and cross selling bank's products and services, Implement lead generation and referral in the branch
2. Customer Service and Relationship Building
Schedule calls with the existing and target clients to create close relations and discuss cross selling opportunities in line with the banks focus
Accountability for enhancement of customer service, ensure that the highest standards of Customer Service is provided to all clients
Ensure complaints are timely logged and actioned, tracker is maintained, resolution and respond to client is done within a reasonable time
Manage the banking relationships for portfolio of high net worth customer which may include senior local political figures and-well known business people
Conduct regular customer visits and motivate focused social events and individual entertainment in order to build long-term relationships
Take accountability for the relationship with the client, across all hierarchical levels, which incorporate integrating and coordinating all contacts between the bank and the client.
3. Compliance and Risk Management (adherence to banks polices and procedure)
Manage the implementation of all processes and procedures as stipulates in all branch operation manuals
Ensure all reports and returns are prepared and submitted on time as required
Adhere to the management of security items such as keys and safe combinations
Ensure snap checks are conducted regularly as per the manuals
Ensure adherence to all banks process, policies and procedure manuals
Ensure adherence to banks risk and control policies
Build awareness for the team and keep yourself updated with regard to KYC, COMPLIANCE and AML regulations
4. Monitor and Control Credit Portfolio
Ensure credit applications are efficiently analyzed in accordance with the bank's credit policy, process and procedure
Ensure excess are promptly addresses and reported, no account overdue
Ensure timely renewal of credit facilities to avoid extensions
Ensures insurance covers on business with credit facilities and securities are in place and up to date.
Manage the visits of clients and verification of stocks and debtors plus preparation of visit reports
Monitor performance of clients' accounts and proactively propose remedial measures where applicable.
Ensure the payment of land rent on properties held as security where applicable
Review the portfolio from a compliance perspective on a monthly basis and ensure that all documentation required for all client including those related to KYC, AML and SANCTIONS are up to date.
5. Learning and Growth (People Management and Career Development)
Populate balanced scorecards for the team, ensure all staff have signed balanced scorecard and role profiles. Monthly healthy checks are done work with the team to address shortcoming during the next month. Escalate any major issues identified to the Director Branch Services
Develop high performing team by conducting performance discussions and assisting employees to prepare the portfolio of evidence for formal performance development discussions
Writing and reporting skills
Planning and organizing skills
Entrepreneurial and commercial acumen
To be considered for this position you must meet the following criteria:
A minimum of 5 years' experience covering core banking departments in the Branches.
Degree in Economics, Business Administration or related profession. A Master’s Degree will be an added advantage.
Must have an experience of at least 2 years in credit processes.
Tangible knowledge of Microsoft Office Application, specifically Excel and Word.
Strong interpersonal and communication skills.
Applications should be sent to the following address:
The Managing Director
DCB Commercial Bank PLC
DCB House - Magomeni Mwembechai
P.O. Box 19798 - DAR ES SALAAM
Closing Date: Deadline for submission of applications:
271h April 2018.
Only short listed candidates will be contacted.
A client seeks to hire a qualified candidate for the position of a Branch Manager