Job Opportunity at Standard Bank Tanzania, Officer, Investor Services
Job ID: 31752
Job Sector: Banking
Closing Date: May 4 2018
Region/State/Province/District: Dar es Salaam Region
Location: Dar es Salaam
Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible
Assist Head, Investor Services in achieving the department’s goals by ensuring that a cost effective, high quality service is provided to our customers, by effectively controlling tasks within the investor services section.
Responsible for actual accurate settlements of cash, securities (Equities, Fixed Income & Money Market instruments) and Trustee Services transactions while ensuring that all settlements are settled in convention with the market rules, directives and procedures.
Deal with clients telephonically, via SWIFT and e-mail and ensure all transactions are settled according to client’s SLA and relevant systems updated accurately
Ensure that all settlements procedures are complied with in accordance with procedure manual.
Bring all problems and possible solutions to Head, Investors Services attention.
Action all instructions in Settlement Module, Receive deliver windows, cancellation windows and rejection window in the Custody securities system and cash transactions in the core banking system
Follow up on all excluded trades until resolved or escalate when not resolved within required time lines
Follow up on all failed trades until cancelled
Advice Head, Investors Services of all system related problems as soon as identified.
Ensure that all filing is done in a methodical manner on a daily basis, and follow the correct retrieval procedures.
Prioritize and Plan effectively, have sense of urgency in order to meet set deadlines.
Ensure that all communication with relationship management is brought to the attention of the Head, Investors Services
Ensure that you are aware of your responsibilities i.t.o. KRA’s and Job descriptions.
Ensure that all outstanding issues are followed up conclusively
Adhere to procedures. Identify and suggest amendments where applicable. (Discuss with Head, Investors Services prior to implementation)
Ensure all manual controls are followed to ensure no fall outs in processing and excess (overdrafts) management
Attend and proactively participate in all meetings / workshops / team builds, and provide input.
Ensure relationship and services issues raised by clients are brought to the attention of the Head, Investor Services
Ensure all errors are reported and recorded on error log
Contribute to the achievement of the goals contained in the individual performance contract and team goals
Understands and manages risk associated with the area of responsibility and its impact on the bank
Continuously improve service offerings through innovation, and a future orientation towards automation.
Demonstrate determination to achieve the ‘right’ business results, first time.
Ensure service is provided in accordance to agreed standard Service Level Agreement.
Ensure queries are responded to within 24 hour turn-around times and adequate resolution and follow-through.
Ensure formalized back-up procedures are adhered to, and that sign-off is affected by the respective parties. Follow up and follow through with all outstanding matters and ensure that adequate written communication has been done
Be responsible for, and initiate own development and career planning.
Ensure the provision of a high quality and cost effective service to both internal and external clients by accurately analyzing the clients’ needs and market demands in order to define business requirements
Action all aspects relating to settlements of all securities within the required timelines of the market rules & directives and clients SLA to prevent any penalties or reputational damage levied against the bank.
Act as a back-up for Head, Investor Services when needed.
Display teamwork and live by the Banks Values.
Ensure support is provided to Officer that controls all aspects relating to Reporting and Reconciliation.
Responsible for the implementation and adoption of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of PEP on-boarding and continued business engagement in instances where no adverse information is available.
Preferred Qualification and Experience
Degree holder from a recognized University
Business related Degree.
Knowledge in the Financial Markets
Knowledge of Banking products and services (including Operational products, Treasury, Custodial, Investment banking etc)
Have a good understanding of all settlement related functions
Sufficient technical, business and process knowledge relative to the securities industry
Basic knowledge of Accounting/Finance
Custody background will be an added advantage
Computer Literacy MS Office
Ability to learn new systems/processes and to grasp instructions quickly
High level of accuracy and attention to detail
Good communication skills (verbal & written)
Strong relationship and inter-personal skills
Excellent time management skills
Excellent problem solving skills
Ability to perform optimally and to remain focused while under pressure
Ability to work in a team
Good planning and organisation skills
Proactive in all aspects
Willing and able to ensure ongoing self-development
Ability to adapt readily to change
Resilience and drive
Self starter, confident and assertive
Display respecting each other
Providing excellent Customer Service
Acting with Integrity