Job Opportunity at Standard Bank Tanzania, Officer, Investor Services | Angazetu Portal
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Tuesday, 1 May 2018

Job Opportunity at Standard Bank Tanzania, Officer, Investor Services

Job Opportunity at Standard Bank Tanzania, Officer, Investor Services

Job ID: 31752
Job Sector: Banking
Closing Date: May 4 2018
Country: Tanzania
Region/State/Province/District: Dar es Salaam Region
Location: Dar es Salaam

Job Details
Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible

Job Purpose

Assist Head, Investor Services in achieving the department’s goals by ensuring that a cost effective, high quality service is provided to our customers, by effectively controlling tasks within the investor services section.

Responsible for actual accurate settlements of cash, securities (Equities, Fixed Income & Money Market instruments) and Trustee Services transactions while ensuring that all settlements are settled in convention with the market rules, directives and procedures.

Deal with clients telephonically, via SWIFT and e-mail and ensure all transactions are settled according to client’s SLA and relevant systems updated accurately

Key Responsibilities/Accountabilities
Ensure that all settlements procedures are complied with in accordance with procedure manual.

Bring all problems and possible solutions to Head, Investors Services attention.

Action all instructions in Settlement Module, Receive deliver windows, cancellation windows and rejection window in the Custody securities system and cash transactions in the core banking system

Follow up on all excluded trades until resolved or escalate when not resolved within required time lines

Follow up on all failed trades until cancelled

Advice Head, Investors Services of all system related problems as soon as identified.

Ensure that all filing is done in a methodical manner on a daily basis, and follow the correct retrieval procedures.

Prioritize and Plan effectively, have sense of urgency in order to meet set deadlines.

Ensure that all communication with relationship management is brought to the attention of the Head, Investors Services

Ensure that you are aware of your responsibilities i.t.o.  KRA’s and Job descriptions.

Ensure that all outstanding issues are followed up conclusively

Adhere to procedures. Identify and suggest amendments where applicable. (Discuss with Head, Investors Services prior to implementation)

Ensure all manual controls are followed to ensure no fall outs in processing and excess (overdrafts) management

Attend and proactively participate in all meetings / workshops / team builds, and provide input.

Ensure relationship and services issues raised by clients are brought to the attention of the Head, Investor Services

Ensure all errors are reported and recorded on error log

Contribute to the achievement of the goals contained in the individual performance contract and team goals

Understands and manages risk associated with the area of responsibility and its impact on the bank

Continuously improve service offerings through innovation, and a future orientation towards automation.

Demonstrate determination to achieve the ‘right’ business results, first time.

Ensure service is provided in accordance to agreed standard Service Level Agreement.

Ensure queries are responded to within 24 hour turn-around times and adequate resolution and follow-through. 

Ensure formalized back-up procedures are adhered to, and that sign-off is affected by the respective parties. Follow up and follow through with all outstanding matters and ensure that adequate written communication has been done

Be responsible for, and initiate own development and career planning.

Ensure the provision of a high quality and cost effective service to both internal and external clients by accurately analyzing the clients’ needs and market demands in order to define business requirements

Action all aspects relating to settlements of all securities within the required timelines of the market rules & directives and clients SLA to prevent any penalties or reputational damage levied against the bank.

Act as a back-up for Head, Investor Services when needed. 

Display teamwork and live by the Banks Values.

Ensure support is provided to Officer that controls all aspects relating to Reporting and Reconciliation.

Responsible for the implementation and adoption of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of PEP on-boarding and continued business engagement in instances where no adverse information is available.

Preferred Qualification and Experience

Degree holder from a recognized University

Custody Certification

Business related Degree.

Knowledge in the Financial Markets

Knowledge of Banking products and services (including Operational products, Treasury, Custodial, Investment banking etc)

Have a good understanding of all settlement related functions

Sufficient technical, business and process knowledge relative to the securities industry

Basic knowledge of Accounting/Finance

Custody background will be an added advantage

Computer Literacy MS Office

Knowledge/Technical Skills/Expertise

Ability to learn new systems/processes and to grasp instructions quickly

High level of accuracy and attention to detail

Good communication skills (verbal & written)

Strong relationship and inter-personal skills

Excellent time management skills

Excellent problem solving skills

Ability to perform optimally and to remain focused while under pressure

Ability to work in a team

Good planning and organisation skills 


Positive attitude


Proactive in all aspects

Willing and able to ensure ongoing self-development

Display initiative

Ability to adapt readily to change

Resilience and drive

Self starter, confident and assertive

Creative thinking

Display respecting each other

Providing excellent Customer Service

Acting with Integrity





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