Monday, 7 May 2018

Jobs at SPENN Tanzania, Customer Support Team Lead

Jobs at SPENN Tanzania, Customer Support Team Lead

Customer Support Team Lead

Duties & Responsibilities:

Maintain a high level of customer satisfaction in all general inquiries, account status and technical concerns

Develop and maintain all accounts and portals usedby customer support department in Tanzania

Develop, create and maintain routines for the support department in Tanzania

Provide daily, weekly, and monthly reports with summaries on major issues

Lead a team of customer support agents, and motivate them to deliver targets

Staffing and training of new and existing customer support employees

Constantly seek improvements in operations efficiency

Meets the agreed KPI’s

Other related duties as assigned


Minimum 4 years of experience in Customer Support or equivalent

Leadership experience

Excellent verbal and written communication skills

Degree in communication/ commerce/ business or equivalent

Understand and can manage CRM systems

Able to type quickly and accurately

Willingness to work a flexible schedule in a start-up environment

Able to work independently while being a team player

Punctual, reliable and with genuine concern to help customers

Proficient in computer use

Company Perks & Benefits:

Great work environment

Global tasks and responsibilities

Sufficient equipment

Paid leaves

Company Overview:
SPENN is a global mobile e-wallet (app) developed by Blockbonds AS, a Norwegian Fintech company. We are launching in Tanzania, and are currently looking for a handful of people, a team of which will grow rapidly in 2018 and the coming years.
Through the SPENN e-wallet, everyone can access services such as; payments to anyone, anywhere, shop in local stores, e-commerce, saving money and investment capabilities in a secure and fast way.
The SPENN app is completely free to download and use.
We believe that everyone should have equal access to banking services. If you share our values, we would love to have you on board our team, and commonly work towards success for our brand!

More information can be found:

How to Apply:

Send your CV to

A client seeking a qualified candidate for the position of a Customer Support Team Lead

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