Account Manager Job at Upstream Tanzania | Angazetu Portal
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Sunday, 17 March 2019

Account Manager Job at Upstream Tanzania

Position: Account Manager
The position reports to VP of Commercial Operations. The Account Manager is the single point of contact between the client and Upstream’s internal resources, the owner of the account plan and, responsible for achieving the account targets (commercial, financial, product). He/she manages the running of existing accounts and the handover of new ones from sales to the rest of the company.

This role is ideal for a candidate with high potential who wishes to be rewarded for outstanding performance, while having the opportunity to gain valuable international business experience on large mobile marketing projects.
The role is based in Tanzania.


Primary ownership of the client relationship: main single point of contact between the client and the rest of Upstream; ownership of all operational and mid-level client contacts; managing client expectations; building and securing client satisfaction

Primary commercial ownership of the account: implementation of the account plan and achievement of the account targets; contract negotiations and closing; performance monitoring; maintaining the account P&L on a monthly basis; reconciliations, invoicing and payments

Coordinating all local operational resources and being responsible for local operational delivery: prizes, logistics, regulatory, supplier contracts and use of recruitment channels; accountable for client deliverables and all local market inputs

Working closely with internal teams to ensure the project plan is delivered on time

Oversight of service performance: monitoring of traffic; tracking of service performance indicators; monitoring of message performance; monitoring of complaints and customer satisfaction

Identifying opportunities and upselling (services, new products, marketing inventory)

Liaising with local agents and partners – managing their local resources

Identifying local partners and product opportunities

Constantly monitoring the local competition landscape and detecting potential risks

Knowledge, Skills and Experience
The ideal candidate will be ambitious, self-driven, hard-working and flexible, and have the following qualifications:

Excellent client-facing and negotiation skills

Strong quantitative, analytical and problem-solving skills

Able to perform under pressure and deliver results in a demanding and fast-paced environment that requires fresh thinking and innovation

Excellent written and spoken communication skills

Excellent command of English and Swahili language

Very good educational background, preferably in a numerate discipline

Attention to detail

Results driven

Tech-savvy and comfortable in a field that combines elements of multiple disciplines (technology, marketing, mass psychology)

International perspective and cultural awareness

Experience with mobile operators will be considered as a plus

Other Key Considerations

3-5 years of work experience in the fields of consulting, marketing, telecoms or information technology

Experience with budget management and cost control

Business development or account management experience

Solid understanding of Mobile, Web, and online advertising industry

Marketing thinking and creative capability

Travelling up to 20 % of the time 

We offer a competitive base salary and benefits, directly dependent on the candidate’s qualifications and skills. The real excitement comes from working closely with a dynamic, smart, agile and highly motivated team in a competitive and fast paced environment.

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Upstream is an equal opportunity employer. The Company does not discriminate on the basis of race, colour, creed, pregnancy, religion, gender, national origin, age, disability, marital, or any other legally protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of personnel actions including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.




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