Account Manager Job at Upstream Tanzania | Angazetu Portal
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Sunday, 17 March 2019

Account Manager Job at Upstream Tanzania






Position: Account Manager
DESCRIPTION
The position reports to VP of Commercial Operations. The Account Manager is the single point of contact between the client and Upstream’s internal resources, the owner of the account plan and, responsible for achieving the account targets (commercial, financial, product). He/she manages the running of existing accounts and the handover of new ones from sales to the rest of the company.

This role is ideal for a candidate with high potential who wishes to be rewarded for outstanding performance, while having the opportunity to gain valuable international business experience on large mobile marketing projects.
The role is based in Tanzania.

REQUIREMENTS

Primary ownership of the client relationship: main single point of contact between the client and the rest of Upstream; ownership of all operational and mid-level client contacts; managing client expectations; building and securing client satisfaction


Primary commercial ownership of the account: implementation of the account plan and achievement of the account targets; contract negotiations and closing; performance monitoring; maintaining the account P&L on a monthly basis; reconciliations, invoicing and payments


Coordinating all local operational resources and being responsible for local operational delivery: prizes, logistics, regulatory, supplier contracts and use of recruitment channels; accountable for client deliverables and all local market inputs


Working closely with internal teams to ensure the project plan is delivered on time


Oversight of service performance: monitoring of traffic; tracking of service performance indicators; monitoring of message performance; monitoring of complaints and customer satisfaction


Identifying opportunities and upselling (services, new products, marketing inventory)


Liaising with local agents and partners – managing their local resources


Identifying local partners and product opportunities


Constantly monitoring the local competition landscape and detecting potential risks

Knowledge, Skills and Experience
The ideal candidate will be ambitious, self-driven, hard-working and flexible, and have the following qualifications:

Excellent client-facing and negotiation skills


Strong quantitative, analytical and problem-solving skills


Able to perform under pressure and deliver results in a demanding and fast-paced environment that requires fresh thinking and innovation


Excellent written and spoken communication skills


Excellent command of English and Swahili language


Very good educational background, preferably in a numerate discipline


Attention to detail


Results driven


Tech-savvy and comfortable in a field that combines elements of multiple disciplines (technology, marketing, mass psychology)


International perspective and cultural awareness


Experience with mobile operators will be considered as a plus



Other Key Considerations

3-5 years of work experience in the fields of consulting, marketing, telecoms or information technology


Experience with budget management and cost control


Business development or account management experience


Solid understanding of Mobile, Web, and online advertising industry


Marketing thinking and creative capability


Travelling up to 20 % of the time 


BENEFITS
We offer a competitive base salary and benefits, directly dependent on the candidate’s qualifications and skills. The real excitement comes from working closely with a dynamic, smart, agile and highly motivated team in a competitive and fast paced environment.

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Upstream is an equal opportunity employer. The Company does not discriminate on the basis of race, colour, creed, pregnancy, religion, gender, national origin, age, disability, marital, or any other legally protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of personnel actions including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.

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