CUSTOMER SERVICE SUPERVISOR (1 POST)
DEPARTMENT: CUSTOMER SERVICE
POSITION: CUSTOMER SERVICE SUPERVISOR
LOCATION: ARUSHA, TANZANIA
Job Summary:
We are looking for a motivated and customer-focused Customer Service Leader to lead our customer service team, ensure excellent customer experience, handle customer inquiries and complaints, and provide effective after-sales support for our solar products and solutions.
KEY RESPONSIBILITIES
- Lead and supervise the Customer Service team.
- Handle customer inquiries, complaints and requests professionally and promptly.
- Coordinate after-sales services, warranty claims and customer follow-ups.
- Support the Sales team in responding to customer inquiries and following up on leads.
- Ensure customers receive accurate information about solar products and services.
- Monitor customer satisfaction and recommend improvements.
- Prepare customer service reports and maintain accurate customer records.
- Coordinate with Sales, Technical and other departments to resolve customer issues.
QUALIFICATIONS & EXPERIENCE
- Diploma or Bachelor’s Degree in Business Administration, Marketing, Sales, Customer Service or a related field.
- At least 2–3 years of experience in Customer Service, Sales Support or a related role.
- Previous supervisory or team leadership experience is an added advantage.
- Experience in the renewable energy, electrical or electronics industry is another added advantage.
- Good computer skills and ability to use Microsoft Office applications.
HOW TO APPLY
Interested and qualified candidates should submit their CV and application letter in one file to:
Subject Line: APPLICATION FOR CUSTOMER SERVICE SUPERVISOR
Email: jobs@ongeza.com
Deadline: 15th September 2026
Only shortlisted candidates will be contacted.