Job Opportunity: Senior Operations Manager
Job Details
Employer: Bolt Tanzania
Position Title: Senior Operations Manager
Department: Operations & Marketplace Growth
Industry: Technology, Ride-Hailing & Mobility Platforms
Duty Station: Dar es Salaam, Tanzania (Hybrid mode: min. 2 days office/week)
Application Deadline: September 11, 2026
Role Overview & Key Responsibilities
- The Senior Operations Manager leads local operations in Tanzania, overseeing driver engagement, supply-demand balance, rider acquisition, marketplace efficiency, and platform safety. Reporting into regional leadership, this role manages mission-critical KPIs to scale Bolt’s mobility ecosystem sustainably across Tanzanian cities.
- Driver Engagement & Supply Retention: Lead driver onboarding, activation, and loyalty initiatives; build data-driven retention programs aimed at maintaining >90% month-over-month (MoM) supply retention and reducing churn.
- Marketplace Performance & Economics: Optimize the balance between supply and demand to reduce ETAs and trip cancellations; maximize finished rides while ensuring compliance with pay-back and IRR targets.
- City Operations & Strategy: Direct city-level operational performance, eliminate execution bottlenecks, and launch localized growth strategies in coordination with central HQ teams.
- Rider Growth & Demand Generation: Partner with Marketing to drive active rider acquisition, increase rides per user, improve Lifetime Value (LTV), and launch new product categories.
- Safety, Risk & Regulatory Compliance: Lead platform safety initiatives with regulatory authorities (e.g., LATRA), government stakeholders, and law enforcement; ensure strict tax reporting and regulatory compliance.
Qualifications & Requirements
Work Experience:
- 9+ years of progressive operational leadership experience within mobility platforms, high-growth technology marketplaces, logistics, or operational consulting.
- Proven track record of managing large-scale marketplace operations, driver/supply networks, or logistics ecosystems.
- Analytical & Technical Mastery: Advanced data analysis capabilities with expert-level proficiency in Microsoft Excel or Google Sheets.
- Strategic & Execution Skills: Deep understanding of unit economics, supply-demand mechanics, customer acquisition costs, and operational risk management.
- Language & Soft Skills: Fluent written and spoken English (Swahili fluency is a strong advantage); exceptional stakeholder management and cross-functional leadership capabilities. Senior Operations Manager Job Vacancy at Bolt
What Bolt Offers
- Compensation: Competitive fixed salary accompanied by a valuable stock option package.
- Workplace Flexibility: Hybrid work arrangement (minimum 2 days per week in the office).
- Benefits: Comprehensive health, physical, and mental wellness perks.
- Career Development: Fast-tracked professional growth opportunities in an autonomous, global tech environment.
How to Apply
Qualified operational leaders can submit their application through the official portal before the deadline:
Application Deadline: Friday, September 11, 2026
Submission Link: Apply online via the Bolt Careers Portal or the official job board posting quoting Senior Operations Manager – Tanzania.